Location

Louisville, KY | Primarily onsite with occasional work-from-home option

About the Role

The Dot Experience - part factory tour, attraction, museum and center for education - has a mission to change perspectives about blindness and empower individual action toward a world that welcomes everyone. The Dot Experience design and opening aims to set new standards for accessibility and inclusion.  This new attraction is scheduled to open in fall 2026.  It is nested within the structure of American Printing House, serving as the headquarters’ new front door, and operates as a component part of the organization. We’re looking for a detail-oriented and mission-aligned Operations & Program Manager to support the Director in this exciting start-up phase by delivering a high-quality visitor experience, effective operations, and engaging exhibitions and programs. This role manages daily operations, coordinates programs and events, and ensures seamless integration of logistical, programmatic, and visitor service functions. Acting as a bridge between leadership and frontline execution, you’ll help ensure all activities are aligned with The Dot Experience’s vision and mission.

This role reports to the Dot Experience Director.

What You’ll Do (Key Responsibilities)

• Operations & Compliance: Oversee daily operations (scheduling, guest services, programming, maintenance) while ensuring safety, accessibility, and operational standards.
• Exhibits & Programs: Coordinate exhibitions, educational activities, tours, and events; manage artifact rotation, exhibit performance, and visitor engagement.
• Visitor Experience: Foster a welcoming, professional environment; supervise frontline staff, interns, and volunteers; address visitor inquiries and concerns.
• Team Collaboration: Partner with education and marketing teams to deliver and promote programs, gather feedback, and enhance offerings.
• Financial & Resource Management: Support budgeting, financial reporting, grant/sponsorship proposals, and resource allocation.
• Data & Reporting: Track KPIs, maintain records, prepare reports, and provide insights to leadership.
• Maintenance & Continuous Improvement: Ensure preventative maintenance, monitor exhibit/media functionality, and recommend improvements.

What We Expect from You

Required Qualifications

• Bachelor’s degree in education, humanities, arts administration, or a related field
• 3+ years of experience in museum management or a related profession on a comparable scale
• Proven success managing operations, programs, or visitor services
• A combination of education, training, and experience may be considered when competency in the role is demonstrated

Preferred Qualifications

• Strong organizational and project management skills
• Excellent communication and interpersonal abilities
• Understanding of disability, accessibility, inclusion, and equity
• Perspective on museum operations and the cultural impact of museums
• Experience supervising staff or volunteers
• Budgeting and financial management experience

Note: A combination of education, training, and experience may be considered when competency in the role is demonstrated.

About APH

At the American Printing House for the Blind (APH), we believe access to the right tools and information at the right time can change lives.  Every day, we work to break down barriers and empower students, families, adults, and educators—creating a future that belongs to everyone.

From braille and large-type books to cutting-edge digital tools, our products and services reach people who are blind or low vision across the U.S. and beyond.  If you're passionate about quality, innovation, and impact—you belong here.

Compensation & Benefits

• Salary Range $70,000-$80,000 (based on experience and qualifications) 
• Benefits Highlights:
• • Subsidized employer-covered health insurance (with family planning benefits)
  • HSA and FSA options with company contributions
  • Generous dental and vision plans
  • 4 weeks PTO + 11 paid holidays
  • 401(k) with company match and immediate vesting
  • Paid short-term disability and basic life insurance
  • Tuition assistance and professional development
  • Hybrid work options (as applicable)

Accessibility & Inclusion

We welcome applications from individuals of all backgrounds and identities. APH is committed to providing equal employment opportunity to all qualified candidates.

Apply for a Career that Takes You to New Heights

Apply here.

If you need accommodations during the application or interview process, please contact Zach Korby at zkorby@aph.org.