SEMC Manager of Communications and Member Services

  • 17 Mar 2020 2:51 PM
    Message # 8837826
    Susan Perry (Administrator)

    Southeastern Museums Conference (SEMC) Manager of Communications and Member Services   

    _______________________________________________________________________________________________________Position Overview:

    The SEMC Manager of Communications and Member Services oversees communication to the Southeast museum community and delivery of membership services to the various categories of SEMC members including institutional, individual, and corporate. This full-time position is responsible for overseeing the entirety of the SEMC Membership Program, including reporting, analysis, and data management as well as developing a proactive strategy for continued development and expansion of a diverse, inclusive SEMC membership. The Manager of Communications and Member Services maintains the SEMC member database and website, including timely updates of website information; this position will also take the lead in developing SEMC’s Social Media plan, actively working to promote the organization’s programs, members and Annual Meeting across platforms.  In addition, the Manager of Communications and Member Services assists the Executive Director with logistics related to SEMC Annual Meeting, programs and workshops and provides administrative support for fundraising and donor/member cultivation initiatives.

    ____________________________________________________________________________________________

    Duties and Responsibilities:

    Membership Program Management

    Implement best strategies in stewardship, renewal and upgrade of current SEMC members; evaluate effectiveness of current membership program services, benefits, and policies on a regular basis. Recommend, design, and implement changes to improve effectiveness and efficiency.

    • Serves as primary representative of SEMC Membership Program, on a daily basis and at all SEMC events.
    • Creates membership collateral and updates membership information on the SEMC website. Plans and implements membership marketing programs including mailings/emailing, social media, advertising, and phone outreach.
    • Develops and manages a list of prospective SEMC members.
    • Manages and updates SEMC membership database (Wild Apricot) used to process and produce annual memberships; process renewals and new member payments.
    • Coordinates queries and fulfillment regarding SEMC membership benefits.
    • Researches feasibility of adding new benefits and categories of membership as appropriate.
    • Develops processes for recruitment, renewal, retention, and reclamation; tracks and reports this information, involving SEMC Council when appropriate.
    • Participates in strategy and planning meetings with the SEMC Council Membership and Communications Committee.
    • Monitors membership numbers and revenue and provides membership forecasts.
    • Administers Southeastern Reciprocal Membership Program (SERM)

    Communications

    Assistant Editor of Inside SEMC and weekly SEMC E-News

    • Plans content with Executive Director.
    • Creates publication calendar/schedule.
    • Coordinates content with design team including weekly E-News.
    • Solicits articles from SEMC Council and general membership for Inside SEMC.
    • Writes articles for Inside SEMC on topics related to the museum field.
    • Connects SEMC publications to other regional and national museum organizations; submits SEMC content to be published in other professional museum publications.
    • Assists with securing advertising for Inside SEMC.

    Assist in editing SEMC website

    • Plans/coordinates/writes content with Executive Director.
    • Plans and implements regular updates of SEMC website.
    • Develops new content for website; suggests redesign as needed.
    • Monitors SEMC online forums, including Job Listing and Exhibition Exchange.
    • Researches potential expansion of website resources.

    Social Media Coordinator

    • Lead on development of comprehensive SEMC Social Media Plan.
    • Establishes ongoing SEMC presence on Facebook, LinkedIn, Twitter, Instagram, and other social media with volunteers from SEMC membership and Council; implements daily social media posts across platforms.
    • Builds a strong network of SEMC social media followers
    • Cross-promotes and engages with existing SEMC Facebook groups including SEMC Emerging Professionals, Mid-Career Professionals and the Equity and Inclusion group.

    Annual Meeting Support

    Work closely with Executive Director to manage all aspects of Annual Meeting preparation and onsite logistics.

    • Facilitates and manages all conference registration via RegPack and Wild Apricot.
    • Manages/modifies conference database and reports.
    • Processes all conference registrations and fields conference-related questions.
    • Tracks exhibitor advertising.
    • ·       Coordinates registration at SEMC’s annual conference and manages badges, tickets and other aspects of attendee experience.
    • Supports exhibitors as needed at conference.
    • Works with Local Arrangements Committee to manage conference volunteers.
    • Assists Executive Director with administrative aspects of securing Annual Meeting sponsors, exhibitors, and advertising.
    • Assists Annual Meeting Volunteer Coordinator with supervision of registration volunteers, assists Executive Director with supervision of occasional SEMC interns or graduate assistants.

    Additional Program and Administrative Support

    • Assists Executive Director and Program Administrators with logistics and administration of SEMC programs and workshops including the Jekyll Island Management Institute and Leadership Institute.
    • Provides administrative support to Executive Director on cultivation/fundraising initiatives which may include adding donor gifts to the database, generating donation acknowledgements and maintaining a schedule of solicitation and cultivation prospects.


    Qualifications:

    • Bachelor’s degree
    • A minimum of three years’ work experience, preferably in a museum or non-profit environment.
    • Excellent communication skills.
    • Project orientated, self-starter
    • Strong organizational and computer skills are required, as well as facility with databases, Excel, Word, website and social media. 
    • Ability to attend the SEMC Annual Meeting (up to five days of travel) each October. 

    Requirements:

    • Satisfactory criminal background check required.
    • Satisfactory financial background check required.
    • Work requires light physical effort.
    • Required to work weekends and after business hours as needed.
    • Required to work many days (up to a week) at conferences and meetings.
    • Required to have a current driver’s license and to drive long distances.
    • Required to travel regionally and nationally.

    Offered Benefits

    Robust medical and dental insurance packages.

    Additional benefit options, including a 403(b) retirement saving plan.

    Free parking.

    Salary Range: $25,000 - $35,000

    Job Location: Atlanta History Center, Atlanta, Georgia

    More details, application and information at: Job Application.