Under the general supervision of the Database and Analytics Manager, the Database Specialist is responsible for ticketing across the museum, including for programs, exhibitions, and daily attendance. This includes managing pricing rules and promotions, capacity adjustments, and attendance auditing for Crystal Bridges and the Momentary.
The Database Specialist also assists with overall organizational reporting, primarily with attendance and engagement, as well as other key metrics for Crystal Bridges and the Momentary.
This position administers the database and serves as liaison for the database parent company and the Museum. Ultimately this position manages processes to ensure accuracy and efficiency in data entry and reporting information for Crystal Bridges Museum of American Art.
Principal Responsibilities (Essential Functions)
Manage and maintain donor and member database on a daily basis, ensuring proper and consistent data entry and providing support to ensure effective use of the database by other Museum departments
Manage all steps in the ticket building process museum-wide, including reviewing the ticket copy, creating facilities, structuring campaigns, and setting pricing rules
Maintain an advanced knowledge of and have general oversight over the e-commerce ticketing site and overall guest purchase flow
Build and manage attributes and keywords related to ticketing, attendance, marketing, and general customer information in the database that are used for overall organizational reporting
Monitor ticket sales and capacities for all programs, keep programmers and communications staff informed, and make adjustments as needed
Lead attendance audit efforts across museum departments to ensure that programs and exhibitions are properly tracked and information is up-to-date and accurate in a timely manner
Work closely with front of house staff for training and troubleshooting with Tessitura related equipment (NSCANs, TRBOs, BOCAs, etc)
Work closely with the IT and Finance Department to ensure the overall integrity, functionality and security of the database and the data stored within
Work on special projects involving SQL, report builder, and the database in general
Assist with monthly auto-renewal process as needed
Assist other departments with invitations, email lists, etc. as needed
Complete special projects as assigned
Complete all other duties as assigned within the scope of responsibility and skills required for the job
Education, Training, and Traits:
Bachelors degree from an accredited college or university preferred
Demonstrated expertise in database and database standards
Enthusiasm about being a member of a team supporting a major new art museum with a strong visitor-centered community dynamic
Ability to understand and maintain the highest levels of confidentiality
Strong organizational skills and analytical skills
Strong written and verbal communication skills
Minimum two years of experience in related employment
Experience using complex database applications
Experience using Tessitura preferred
Demonstrated proficiency in Microsoft Office and Microsoft Excel
Physical Demands and Work Environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands: In the work environment described below, position requires ability to communicate with others. Position requires utilizing a computer for prolonged periods of time and good eye/hand coordination. Vision abilities required by the job include close vision.
Work Environment: The majority of work will be performed in an office environment. The noise level in the work environment is usually low to moderate. Occasional weekend, evening and night work hours may be required.
About Crystal Bridges
The mission of Crystal Bridges Museum of American Art is to welcome all to celebrate the American spirit in a setting that unites the power of art with the beauty of nature. We explore the unfolding story of America by actively collecting, exhibiting, interpreting, and preserving outstanding American art. Crystal Bridges was founded in 2005 as a non-profit charitable organization by arts patron and chair of the museums board of directors, Alice Walton. Since opening to the public on 11-11-11, the museum has welcomed more than 5 million visitors and garnered 15,000 membership households. Some 280,000 school children have participated in the Willard and Pat Walker School Visit program, which provides educational experiences for school groups at no cost.
Crystal Bridges takes its name from a nearby natural spring and the bridge construction incorporated in the building, designed by world-renowned architect Moshe Safdie. A series of pavilions nestled around two spring-fed ponds house the galleries and amenities such as a restaurant, museum store designed by architect Marlon Blackwell, and a library featuring more than 50,000 volumes of art reference material. In addition to the museums architecture, a Usonian house designed by Frank Lloyd Wright was preserved, acquired, and moved to the museum grounds in 2015, and a rare Buckminster Fullers Flys Eye Dome was installed in 2017, both providing access to American architectural masterworks in a natural setting.
Sculpture and walking trails link the museum's 120-acre park to downtown Bentonville, Arkansas. A new entrance, elevator tower, and pedestrian bridge was added to the north side of the building in 2017, increasing access to the museums north lawn and newly enhanced North Forest Trail. More than 600,000 visitors a year utilize the museums five miles of walking trails.
Crystal Bridges permanent collection spans five centuries of American artworks from early American to the present, and is always free to view. Crystal Bridges is committed to telling broad and inclusive stories by acquiring and showcasing the highest quality works by artists underrepresented in art history and conventional museum frameworks. Works such as Asher B. Durands Kindred Spirits, Gilbert Stuarts George Washington, and Georgia OKeeffes Jimson Weed are displayed alongside contemporary artists such as Kerry James Marshall, Maya Lin, Fritz Scholder, Jaune Quick-To-See-Smith, Felix Gonzales-Torres, and Amy Sherald represent some of the finest achievements in American art. The collection continues to grow, while the museum also offers temporary exhibitions that complement the collection and can also reveal arts connections to equality and justice.
Crystal Bridges provides year-round programming for all ages. In 2019, more than 800 public programs and events were offered, including lectures, performances, classes, and continuing education for K-12 teachers. Crystal Bridges stays connected online with the full collection available via eMuseum, an award-winning app, a podcast called Museum Way, all available for free, and many of the museums lectures such as the Distinguished Speaker Series are on Crystal Bridges YouTube channel. An online-learning initiative provides opportunities for students and teachers with arts-based courses, as well as SmartHistory with arts history videos and essays. Crystal Bridges also offers two research fellowship programs. The Tyson Scholars in American Art program encourages and supports full-time scholarship that seeks to expand boundaries and traditional categories of investigation into American art and visual culture. The Reese Teacher Fellowship provides for research into the development of interdisciplinary connections between American art and core curriculum subjects of language arts, history, social studies, and the sciences. In addition, Crystal Bridges administers the awarding of the Don Tyson Prize, an unprecedented award recognizing significant achievements in the field of American art. Additional information about Crystal Bridges is available online at CrystalBridges.org.
About the Momentary
The Momentary is a new contemporary art space that opened to the public on February 22, 2020, in downtown Bentonville, Arkansas. A satellite to Crystal Bridges, the Momentary presents visual, performing, and culinary arts. The mission of the Momentary is to champion contemporary arts role in everyday life and explore the unfolding story of contemporary American arts in an international context by actively commissioning and exhibiting outstanding works that explore new ideas and inspire action. The Momentary was founded by the Walton family, based on the vision of Tom, Olivia, and Steuart Walton. The Walton Family Foundation is supporting this project as a way to enhance the quality of life in Northwest Arkansas. The Momentary welcomes all with free general admission. Additional offerings include an artist-in-residence program, culinary experiences including an Onyx Coffee Lab, indoor and outdoor gathering spaces, an outdoor festival space, and a gift store. For more information, visit theMomentary.org. The Momentary is located at 507 SE E Street, Bentonville, Arkansas 72712.
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