The Box Office Associate provides outstanding customer service throughout the institution to all guests and members. This includes admission and membership-related activities, greeting guests at ticketed venues, serving as a resource for guest and member questions, and being an ambassador whose goal is to exceed the guests expectations during a visit. Associates perform these functions at a variety of locations including the Box Office Desk and performance entrance locations. This role includes evening and weekend hours on a regular basis and some work staffing the outdoor venues.
Provide excellent customer service to all members, guests and colleagues at Box Office locations throughout the institution, including our outdoor venues. This role includes evening and weekend hours.
Interact directly with guests and members at locations throughout the institution to process their admissions, sell and renew memberships, answer questions, and serve as a resource during their visit.
Relay information to members and guests about the current and future exhibitions, events, programs, and amenities.
Become proficient with the ticketing software program, ticket scanners, and admission tablets used for ticketing and tracking of guest information.
Accurately and efficiently conduct transactions at Box Office locations for admission, programs, events and/or membership.
Assist guests with visit and ticketing options, suggest suitable alternatives when conflicts arise.
Stay informed on new and current information regarding institutional offerings, products, policies, as well as software and ticketing systems
Balance individual (own) cash drawer at the end of each shift and follow cash handling procedures at all times to ensure accurate accounting of all revenue.
Assist the Box Office Shift Leads to research and successfully resolve guest services issues.
Maintain an organized appearance of all Box Office locations and ensure that all materials and information displayed are current and well stocked.
Assist with Box Office oriented tasks during performances, events, previews and at other times as requested.
Attend all necessary staff meetings and communicate concerns as well as solutions to problems.
Report to work punctually, dressed in a clean, pressed, approved uniform and fully prepared for each scheduled shift.
Support the Retail Team and Protection Services as needed, to ensure that a high level of guest engagement is always maintained
Perform all other departmental duties as assigned within the scope of responsibility and skills required for the job.
Education, Training, and Traits
High School Diploma or GED and similar experience required; Associates degree from an accredited institute of higher learning preferred
Enthusiasm about being a team member at a new major performing arts venue with a strong visitor-centered community dynamic
Excellent attendance and punctuality. This role includes evening and weekend hours.
Ability to be patient and flexible while also staying energized and focused on providing excellent customer service
Ability to multi-task
Ability to be a team player
Ability to use good judgement
Ability to recognize customer service concerns and address professionally
Good command of general computer applications and basic math skills
Minimum 6+ months of experience in customer service or related industry preferred
Prior experience working with computerized cash register system and accurately balance a cash drawer preferred
Physical Demands and Work Environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sitting or leaning while on post will not be permitted.
Physical demands: Position requires working in Museum Galleries for prolonged periods of time. This position requires standing, walking and climbing stairs, bending and stretching, and physical stamina to lift a minimum of 50 pounds unassisted. This position requires visual acuity to review written materials is required for this job.
Work Environment: Work will be performed in an office environment, museum spaces. Additionally, Strong communication skills and ability to interact politely and effectively with a wide range of Museum members, visitors, volunteers and staff. Effectively utilize museum communications system. Communicate with public safety, fire and other local or state emergency personnel in an effective and calm manor.
Position requires Shift Leads to work rotating shifts in order to learn and facilitate departmental and facility needs.
Position requires ongoing flexibility in work hours due to events, staffing needs and other factors.
About Crystal Bridges
The mission of Crystal Bridges Museum of American Art is to welcome all to celebrate the American spirit in a setting that unites the power of art with the beauty of nature. We explore the unfolding story of America by actively collecting, exhibiting, interpreting, and preserving outstanding American art. Crystal Bridges was founded in 2005 as a non-profit charitable organization by arts patron and chair of the museums board of directors, Alice Walton. Since opening to the public on 11-11-11, the museum has welcomed more than 5 million visitors and garnered 15,000 membership households. Some 280,000 school children have participated in the Willard and Pat Walker School Visit program, which provides educational experiences for school groups at no cost.
Crystal Bridges takes its name from a nearby natural spring and the bridge construction incorporated in the building, designed by world-renowned architect Moshe Safdie. A series of pavilions nestled around two spring-fed ponds house the galleries and amenities such as a restaurant, museum store designed by architect Marlon Blackwell, and a library featuring more than 50,000 volumes of art reference material. In addition to the museums architecture, a Usonian house designed by Frank Lloyd Wright was preserved, acquired, and moved to the museum grounds in 2015, and a rare Buckminster Fullers Flys Eye Dome was installed in 2017, both providing access to American architectural masterworks in a natural setting. Sculpture and walking trails link the museum's 120-acre park to downtown Bentonville, Arkansas. A new entrance, elevator tower, and pedestrian bridge was added to the north side of the building in 2017, increasing access to the museums north lawn and newly enhanced North Forest Trail. More than 600,000 visitors a year utilize the museums five miles of walking trails. Crystal Bridges permanent collection spans five centuries of American artworks from early American to the present, and is always free to view. Crystal Bridges is committed to telling broad and inclusive stories by acquiring and showcasing the highest quality works by artists underrepresented in art history and conventional museum frameworks. Works such as Asher B. Durands Kindred Spirits, Gilbert Stuarts George Washington, and Georgia OKeeffes Jimson Weed are displayed alongside contemporary artists such as Kerry James Marshall, Maya Lin, Fritz Scholder, Jaune Quick-To-See-Smith, Felix Gonzales-Torres, and Amy Sherald represent some of the finest achievements in American art. The collection continues to grow, while the museum also offers temporary exhibitions that complement the collection and can also reveal arts connections to equality and justice.
Crystal Bridges provides year-round programming for all ages. In 2019, more than 800 public programs and events were offered, including lectures, performances, classes, and continuing education for K-12 teachers. Crystal Bridges stays connected online with the full collection available via eMuseum, an award-winning app, a podcast called Museum Way, all available for free, and many of the museums lectures such as the Distinguished Speaker Series are on Crystal Bridges YouTube channel. An online-learning initiative provides opportunities for students and teachers with arts-based courses, as well as SmartHistory with arts history videos and essays. Crystal Bridges also offers two research fellowship programs. The Tyson Scholars in American Art program encourages and supports full-time scholarship that seeks to expand boundaries and traditional categories of investigation into American art and visual culture. The Reese Teacher Fellowship provides for research into the development of interdisciplinary connections between American art and core curriculum subjects of language arts, history, social studies, and the sciences. In addition, Crystal Bridges administers the awarding of the Don Tyson Prize, an unprecedented award recognizing significant achievements in the field of American art. Additional information about Crystal Bridges is available online at CrystalBridges.org.
About the Momentary
The Momentary is a new contemporary art space that opened to the public on February 22, 2020, in downtown Bentonville, Arkansas. A satellite to Crystal Bridges, the Momentary presents visual, performing, and culinary arts. The mission of the Momentary is to champion contemporary arts role in everyday life and explore the unfolding story of contemporary American arts in an international context by actively commissioning and exhibiting outstanding works that explore new ideas and inspire action. The Momentary was founded by the Walton family, based on the vision of Tom, Olivia, and Steuart Walton. The Walton Family Foundation is supporting this project as a way to enhance the quality of life in Northwest Arkansas. The Momentary welcomes all with free general admission. Additional offerings include an artist-in-residence program, culinary experiences including an Onyx Coffee Lab, indoor and outdoor gathering spaces, an outdoor festival space, and a gift store. For more information, visit theMomentary.org. The Momentary is located at 507 SE E Street, Bentonville, Arkansas 72712.
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