Audience Research & Evaluation Associate| Crystal Bridges Museum of American Art

  • 30 Jan 2019 4:42 PM
    Message # 7138000

    Position Overview:

    The Audience Research & Evaluation Associate will work with the Director of Audience Research & Evaluation to plan and oversee the department’s research and evaluation efforts. This will include the development of timelines, instruments, pilot testing, analysis, and reporting.

    The Audience Research & Evaluation department plans, develops, and executes research and evaluation studies to support both internal Crystal Bridges projects as well as external organizations in the Northwest Arkansas region and beyond. Studies are conducted so that documentation informs future funding proposals as well as strategic decisions at Crystal Bridges.

    Principle Responsibilities (Essential Functions)

    • Work with the Director of Audience Research & Evaluation to conduct research and evaluation studies across Crystal Bridges and with external partners. This may include helping to design or fine-tune the study, developing plans and timelines for research and evaluation activities, assigning tasks to interns or museum evaluators, and reviewing their work.
    • Manage and cultivate relationships with internal and external project partners to ensure that the partners remain enthusiastic participants, that they are aware of the parameters of the study and its methods, and that their questions and concerns are addressed.
    • Design and offer professional development sessions about research and evaluation techniques to staff at Crystal Bridges or external clients.
    • Develop instruments that enable the project to collect the types of data that can answer the research and evaluation questions
    • Collect data and oversee a project’s data collection schedule including training and supervising data collectors to ensure success of the project.
    • Analyze research and evaluation data using qualitative and quantitative methods to ensure success of the project.
    • Synthesize results into non-technical language to communicate the findings and recommendations for improvement to the project team and the larger museum community. This will include written project reports, final reports, conference and other verbal presentations.
    • Contribute to an ongoing pool and database of research/evaluation knowledge by researching and reading related research and evaluation studies, particularly those focused on learning in museums.
    • Pursue opportunities for publication and presentations for the wider museum and social science field.

    Minimum Qualifications

    Education, Training, and Traits:

    • Position requires a comprehensive knowledge of social science research, program evaluation, or museum learning. Bachelor of arts/sciences required.

    Work Experience:

    • Minimum of three years work experience in a museum or cultural setting developing and implementing visitor studies evaluations

    Equivalent combination of relevant education and/or experience will satisfy the minimum requirements.

    Licenses and Certifications:

    • Valid Driver’s License

    Skills and Abilities:

    • Exemplary written, verbal, and listening communication skills and a demonstrated ability to communicate clearly and professionally.
    • Outstanding interpersonal skills. 
    • Demonstrated organizational, problem-solving, and collaboration skills.
    • Demonstrated research skills in quantitative and qualitative methods
    • Proficient in Microsoft Office, including Word, Excel, Powerpoint, and Outlook.
    • Demonstrated knowledge of statistical software packages to analyze quantitative data
    • Ability to maintain highest levels of confidentiality and discretion
    • Experience with Institutional Review Board protocols and the commitment to adhere to ethical standards for all human subjects research
    • Ability to work independently and effectively, collaborate with peers, and lead cross-departmental teams
    • Multi-task oriented
    • Positive approach to support fellow staff and goals of the Museum
    • Ability to supervise staff


    Physical Requirements and Work Environment:

    The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions.

    • Physical demands:  In the work environment described below, position requires verbal and written conversation with others, ability to move throughout the Museum, trails and grounds, and communities served, reaching, lifting/moving objects up to 10 pounds, and use of hands to finger, handle or feel objects, tools, or controls. Vision abilities required by the job include close vision.
    • Work environment:  Work will be performed in an office environment, museum spaces, construction site, and in communities served. While performing the duties of this job, the employee is occasionally exposed to weather conditions prevalent at the time. The noise level in the work environment is usually low to moderate. Position requires some independent overnight travel. Occasionally the work schedule may include evenings and weekends.

    Please Apply Using the Link Below: 

    Last modified: 30 Jan 2019 4:54 PM | Founande Oladipupo