Guest Services Sales Associate

  • 13 Apr 2018 4:55 PM
    Message # 6098331

    The Guest Services Sales Associate (GSSA) is the initial point-of-contact for visitors to Drayton Hall and accordingly key to the guest experience. Reporting directly to the Director of Retail and Admissions, the GSSA will serve in various capacities including, but not limited to, museum shop operations, membership sales, ticketing, and front desk communications.  The position requires ability to problem solve and respond to unexpected situations quickly, efficiently, and in a positive manner, following Drayton Hall Preservation Trust policies and procedures.

    DUTIES

    • Must be able to articulate the site’s mission to a wide range of audiences and work as a team player to further the mission of Drayton Hall.
    • Exemplify dedication to excellent visitor service by providing accurate information on the visitor experience including: history of the site, program content, tour availability, visitor amenities.
    • Represent Drayton Hall and serve as a primary point of contact with guests. Greet all guests in a friendly, helpful, and courteous manner. Respond with good judgment to a wide variety of situations and people.
    • Be capable of opening and closing the museum shop, front gate and gate house in accordance with the daily procedures established by Drayton Hall Preservation Trust.
    • Serve as museum shop salesperson, welcoming guests, answering questions and selling merchandise and memberships.
    • Must be able to open and close museum shop including reconciling and balancing tender reports and prepare daily closing reports.
    • Maintain the neat and clean visual appearance of the museum shop.
    • Unpack, pack, restock and merchandise museum shop inventory as needed.
    • Learn and maintain product knowledge to facilitate sales.
    • Sell tickets to guests and provide orientation information.
    • Assist with special events as needed.
    • Answer incoming calls, responding to inquiries in an appropriate manner.
    • Be knowledgeable and well trained in site security procedures.
    • Provide assistance in case of emergency on the property or on Ashley River Road by phoning appropriate authorities; screen out potential trespassers.

    • Other duties as assigned.

    Qualifications

    • 1-3 years experience in a professional capacity working with public audiences, preferably in sales, retail or customer service position. Experience working in a historic site or related visitor services setting a plus.
    • Basic problem solving skills, including issue identification and prioritization. Ability to understand instructions and deadlines and execute tasks as assigned, with ability to learn and handle routine tasks without close supervision.
    • Excellent attention to detail.
    • Ability to prioritize, multi-task efficiently and respond to a high volume of ongoing requests in a timely fashion.
    • Strong verbal and written communication skills. Must be able to articulate the site’s mission to a wide range of audiences. Experience working with and helping to engage culturally diverse audiences preferred; bi-lingual (English/Spanish) a plus.
    • Ability to adapt and be flexible in a dynamic work environment
    • Basic experience with Microsoft Office Suite required; experience with computerized ticketing and point of sale systems a plus.
    • Bachelor’s degree (or equivalent years of experience) required, preferably in fields of history, historic preservation, archaeology, or museum studies.
    • Some lifting/manual labor tasks may be required when working in the Museum Shop.
    • Weekends and some holiday required.

    Please send a resume & cover letter to:

    kludwig@draytonhall.org

    No phone calls, please.

    Last modified: 13 Apr 2018 4:58 PM | Carter Hudgins