Temporary Guest Services Associate

  • 11 Jul 2022 12:57 PM
    Message # 12844768

    Position Summary

    Join the museum for a three-month assignment as a Temporary Guest Services Associate providing excellent customer service to museum guests as we host a world-class experience. This fall and winter the museum will be transformed with North Forest Lights, a one-of-a-kind sound and light show in our outdoor sculpture forest. As a Guest Services Associate your responsibilities include admission and membership-related activities, greeting guests at ticketed museum venues, serving as a resource for guest and member questions, and being a museum ambassador, whose goal is to exceed our guests expectations. Associates perform these functions at indoor and outdoor locations throughout the museums campus. This role includes some evening and weekend hours on a regular basis. The museum is a great place to work!

    Principal Responsibilities (Essential Functions)

    • Provide excellent customer service to all members, guests and colleagues at Guest Service locations throughout the museum, including our outdoor venues. This role includes evening and weekend hours.

    • Interact directly with guests and members at locations throughout the museum to process their admissions, sell and renew memberships, answer questions, and serve as a resource during their visit

    • Relay information to members and guests about current and future exhibitions, events, programs and museum amenities

    • Become proficient with the Tessitura software program, N-Scan ticket scanners, and TRBO admission tablets used for ticketing and tracking of guest information

    • Accurately and efficiently conduct transactions at Guest Services locations for museum admission, programs, events and/or memberships

    • Assist guests with visit and ticket options and suggest suitable solutions

    • Keep informed on new and current information regarding museum offerings, products, policies, as well as software and ticketing systems

    • Balance individual (own) cash drawer at the end of each shift and follow cash handling procedures at all times to ensure accurate accounting of all revenue

    • Assist Guest Services Manager to research and successfully resolve guest service issues

    • Maintain an organized appearance of all Guest Services locations and ensure that all materials and information displayed are current and well stocked

    • Assist with Guest Services oriented tasks during special events, previews and at other times as requested

    Secondary Responsibilities

    • Attend all necessary staff meetings and communicate concerns as well as solutions to problems

    • Follow the Guest Services dress code in order to be identified as a staff member

    • Complete all other duties as assigned within the scope of responsibility and skills required for the job

    Minimum Qualifications

    Education, Training, and Traits:

    • High School Diploma or GED and similar experience required; Associates degree from an accredited institute of higher learning preferred

    • Enthusiasm about being a team member at a new major art museum with a strong visitor-centered community dynamic

    • Excellent attendance and punctuality. This role includes evening and weekend hours.

    • Ability to be patient and flexible while also staying energized and focused on providing excellent customer service

    • Ability to multi-task

    • Ability to be a team player

    • Ability to use good judgment

    • Ability to recognize customer service concerns and address professionally

    • Good command of general computer applications and basic math skills

    Work Experience:

    • Minimum two years of experience in customer service or related industry preferred

    • Prior experience working with computerized cash register system and ability to accurately balance a cash drawer preferred

    Licenses and Certifications:

    • None

    Physical Demands and Work Environment:

    The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Physical Demands: In the work environment described below, position requires ability to communicate with others. Position requires utilizing a computer for prolonged periods of time and good eye/hand coordination. Able to work a flexible schedule, including evenings and weekends. Vision abilities required by the job include close vision.

    • Work Environment: The majority of work will be performed in the museum lobby environment. The noise level in the work environment is usually low to moderate.

    About Crystal Bridges

    The mission of Crystal Bridges Museum of American Art is to welcome all to celebrate the American spirit in a setting that unites the power of art with the beauty of nature. We explore the unfolding story of America by actively collecting, exhibiting, interpreting, and preserving outstanding American art. Crystal Bridges was founded in 2005 as a non-profit charitable organization by arts patron and chair of the museums board of directors, Alice Walton. Since opening to the public on 11-11-11, the museum has welcomed more than 5 million visitors and garnered 15,000 membership households. Some 280,000 school children have participated in the Willard and Pat Walker School Visit program, which provides educational experiences for school groups at no cost.

    Crystal Bridges takes its name from a nearby natural spring and the bridge construction incorporated in the building, designed by world-renowned architect Moshe Safdie. A series of pavilions nestled around two spring-fed ponds house the galleries and amenities such as a restaurant, museum store designed by architect Marlon Blackwell, and a library featuring more than 50,000 volumes of art reference material. In addition to the museums architecture, a Usonian house designed by Frank Lloyd Wright was preserved, acquired, and moved to the museum grounds in 2015, and a rare Buckminster Fullers Flys Eye Dome was installed in 2017, both providing access to American architectural masterworks in a natural setting.

    Sculpture and walking trails link the museum's 120-acre park to downtown Bentonville, Arkansas. A new entrance, elevator tower, and pedestrian bridge was added to the north side of the building in 2017, increasing access to the museums north lawn and newly enhanced North Forest Trail. More than 600,000 visitors a year utilize the museums five miles of walking trails.

    Crystal Bridges permanent collection spans five centuries of American artworks from early American to the present, and is always free to view. Crystal Bridges is committed to telling broad and inclusive stories by acquiring and showcasing the highest quality works by artists underrepresented in art history and conventional museum frameworks. Works such as Asher B. Durands Kindred Spirits, Gilbert Stuarts George Washington, and Georgia OKeeffes Jimson Weed are displayed alongside contemporary artists such as Kerry James Marshall, Maya Lin, Fritz Scholder, Jaune Quick-To-See-Smith, Felix Gonzales-Torres, and Amy Sherald represent some of the finest achievements in American art. The collection continues to grow, while the museum also offers temporary exhibitions that complement the collection and can also reveal arts connections to equality and justice.

    Crystal Bridges provides year-round programming for all ages. In 2019, more than 800 public programs and events were offered, including lectures, performances, classes, and continuing education for K-12 teachers. Crystal Bridges stays connected online with the full collection available via eMuseum, an award-winning app, a podcast called Museum Way, all available for free, and many of the museums lectures such as the Distinguished Speaker Series are on Crystal Bridges YouTube channel. An online-learning initiative provides opportunities for students and teachers with arts-based courses, as well as SmartHistory with arts history videos and essays. Crystal Bridges also offers two research fellowship programs. The Tyson Scholars in American Art program encourages and supports full-time scholarship that seeks to expand boundaries and traditional categories of investigation into American art and visual culture. The Reese Teacher Fellowship provides for research into the development of interdisciplinary connections between American art and core curriculum subjects of language arts, history, social studies, and the sciences. In addition, Crystal Bridges administers the awarding of the Don Tyson Prize, an unprecedented award recognizing significant achievements in the field of American art. Additional information about Crystal Bridges is available online at CrystalBridges.org.

    About the Momentary

    The Momentary is a new contemporary art space that opened to the public on February 22, 2020, in downtown Bentonville, Arkansas. A satellite to Crystal Bridges, the Momentary presents visual, performing, and culinary arts. The mission of the Momentary is to champion contemporary arts role in everyday life and explore the unfolding story of contemporary American arts in an international context by actively commissioning and exhibiting outstanding works that explore new ideas and inspire action. The Momentary was founded by the Walton family, based on the vision of Tom, Olivia, and Steuart Walton. The Walton Family Foundation is supporting this project as a way to enhance the quality of life in Northwest Arkansas. The Momentary welcomes all with free general admission. Additional offerings include an artist-in-residence program, culinary experiences including an Onyx Coffee Lab, indoor and outdoor gathering spaces, an outdoor festival space, and a gift store. For more information, visit theMomentary.org. The Momentary is located at 507 SE E Street, Bentonville, Arkansas 72712.

    APPLY HERE: https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=51163&clientkey=BC9586F35E70BD74D59EC08D93D8EDD5

    Last modified: 11 Jul 2022 12:58 PM | Anne Kluesner