VISITOR SERVICES MANAGER

  • 14 Nov 2017 2:13 PM
    Message # 5586145

    The Mississippi Arts and Entertainment Experience (The MAX) is seeking an experienced, reliable and task-oriented Visitor Services Manager.  Slated to open April 28, 2018 in downtown Meridian, Mississippi, The MAX will be a statewide asset with a mission to recognize and honor legendary artists through hands-on exhibits that use visual, auditory, and kinesthetic methods to educate, inform, and entertain visitors.  The Visitor Services Manager will be responsible for the supervision of ticket sales and group reservations. The position requires a resourceful and experienced customer service professional who can provide a welcoming environment and excellent experience for all of The MAX visitors from arrival to departure. The starting date for this position is January 2018.

     

    Essential Functions

    • Oversee the Ticketing area and supervise Visitor Services Associates
    • Oversee and supervise Group Reservations Clerk
    • Recruit and hire staff; prepare work schedules; authorize leave and overtime; conduct staff meetings; train staff   
    • Respond immediately to visitor complaints and concerns

    Manage the collection and processing of daily receipts, accounting, posting and reconciliation of cash and charge

    Serve as The MAX’s liaison with the POS system provider; analyze and identify sales trends and create regular and periodi

    Manage inventory of ticketing supplies, lobby equipment and other supplies   

    Provide staffing and support for special events and programs

    Work a flexible schedule including some weekends, evenings and holidays

     

    Minimum Qualifications

    Bachelor's degree in Business, Hospitality, Management, Marketing or equivalent combination of education and experience. A minimum of three (3) years’ experience in customer service/guest services preferably in museums, attractions, hotel/motel or tourism guest relations environments. Experience in cash handling and management and working with complex ticketing systems is highly desired.

     

    Interested candidates should send a cover letter and resume’ via email to careers@msarts.org or deliver to:

    Mississippi Arts and Entertainment Experience

    2118 Front Street, Meridian, MS 39301

    Mailing Address: PO Box 148, Meridian, MS 39302

    www.msarts.org